Order Processing:

a) Once an order is placed on Cozyflame, our team will process it within 1 to 3 business days.

b) During periods of high demand, such as promotions or holiday seasons, order processinag may take a bit longer. We will inform you of any delays that may occur.

Shipping Methods:

a) We use reliable shipping services to ensure your products arrive safely and as quickly as possible.

b) Available shipping methods will be displayed during checkout, and you can select the option that best suits your needs.

Delivery Times:

a) Once the order has been processed, delivery time will vary depending on the recipient’s location.

b) In general, estimated delivery times are as follows:

• 
  Within US: between 7 to 15 business days
  
• 
  International: depending on the destination country, delivery may take 7 to 20 business days
  

c) Please note that these are estimated delivery times and may be affected by factors beyond our control, such as customs delays or adverse weather conditions.

Order Tracking:

a) We will provide a tracking number once your order has been shipped. You can track your package through the website of the corresponding carrier.

b) If you have any questions or need assistance with tracking your package, please don’t hesitate to contact our customer service team.

Shipping Costs:

a) Shipping costs will be calculated during checkout, based on your location and the selected shipping method.

b) Occasionally, we offer free shipping promotions. Be sure to check our current promotions to take advantage of these offers.

Please note that we make every effort to meet our stated delivery times, but unforeseen circumstances beyond our control may occasionally arise. In such cases, we will keep you informed and do everything possible to resolve any issues quickly and satisfactorily.

If you have any additional questions about our shipping policy, feel free to contact us through our customer service. Thank you for trusting Cozyflame, and we hope you enjoy shopping at our online store.

At Cozyflame, we strive to ensure customer satisfaction. However, we only accept returns in the following cases:

If the received order does not match what was requested.

To request a return, the customer must notify us of the error within 7 business days of receiving the order, providing evidence of the issue. Once verified, we will proceed with either a replacement or a refund, as appropriate.

We do not accept returns or issue refunds for factory defects.

We are not responsible for orders lost by the shipping company.

For more information, you can contact us through the contact section on our website.